DO YOU TAKE INSURANCE?
SBe Vital Health Center does not participate in any insurance plans. Melanie Dorion is considered out of network in all plans. We will give you a “superbill” after each visit that can be submitted to your insurance for reimbursements. Your insurance reimbursement may be lower than the fee for the appointment, we are not involved in any way with how much your insurance reimburses. It is your responsibility to check with your insurer to determine if they provide out of network benefits. Please contact your insurance company directly for any questions about insurance benefits and reimbursements.
Patients are responsible for payment in full at the time of service. It is the responsibility of the patient to ensure coverage of any testing ordered. This includes blood work.
DO YOU PARTICIPATE IN MEDICARE OR MEDICAID?
Be Vital Health Center does not participate in Medicare or Medicaid. You will need to sign a form that states that you understand that our providers have opted out of Medicare and Medicaid.
WHAT PAYMENTS DO YOU ACCEPT?
- Master Card
- American Express
DO YOU REQUIRE A DEPOSIT TO SCHEDULE AN APPOINTMENT AS A NEW PATIENT?
Yes, a nonrefundable $150 deposit is required when scheduling an initial (new patient) appointment. The deposit is put toward the initial cost at your first appointment. If you cancel or do not show up for your appointment, the deposit will NOT be refunded.
WHAT IS YOUR MISSED APPOINTMENT AND CANCELLATION POLICY?
You must cancel your appointment within 1 business day before a follow-up and 2 business days before new patient appointments. If you cancel your appointment on the same day, or do not show for your appointment, you will be required to pay in full for the appointment when you reschedule it. You will not be able to refill prescriptions or schedule further appointments until appropriate fees have been paid in full.
WILL YOU CONTACT ME TO CONFIRM MY APPOINTMENT?
Our scheduling system will send appointment reminders via email and text (if you have a cell phone) to the email address and cell phone we have on file. Please note that you are still responsible for keeping your appointment if you do not receive a reminder.
HOW WILL I RECEIVE MY TEST RESULTS?
Test results will be posted and available on your online portal. To request your sign up contact the office at 434-290-1210 or firstname.lastname@example.org
Please allow up to 2 weeks for us to receive and review results. We will post results to your portal asap. Please note it may take up to 8 weeks for us to receive certain results (DNA Connexions and Parasitology Center for eg). If results are not available by these times, contact our office using your online portal or call at 434-290-1210 to let us know.
Test results will be reviewed at your next scheduled appointment. We will contact you about any urgent results. Results that are non-urgent will not be reviewed on the phone unless a phone consult has been scheduled. It is your responsibility to schedule a follow-up appointment to discuss your test results.
To reduce use of resources (printing, paper, etc), results will not be mailed to you unless requested. Contact our office via the portal or by phone at 434-290-1210 to request mailed copies of your results.
The following labs have patient portals where you can access your results directly, please contact these companies DIRECTLY or use the provided link to set-up these portals:
Great Plains Laboratory
HOW DO I GET MY PRESCRIPTIONS REFILLED?
For medications managed by Melanie Dorion please request refills 14 days before you are out of your medication. Contact your pharmacy and ask that they fax a refill request to the office, our fax number is 434-234-9843. Please provide this fax # and do not assume the pharmacy has the correct contact information as our fax number has changed in 2019.
HOW DO I CONTACT THE OFFICE?
Please call 911 for any medical emergencies.
For any urgent or day-of items, please call the office M-F at 434-290-1210. Please DO NOT email any urgent items or requests as our policy is to allow us up to 2 work days to respond to portal messages/emails.
Established patients: Please use your online portal to contact us. This is for administrative, scheduling and management questions. We strive to answer messages within to 2 work days M-F but delays may occur at times.
For management questions to Melanie Dorion, please keep messages brief, to about 5-6 concise sentences. If you feel your message needs to be longer than this, it indicates a need for an in-person visit or for a phone consult, please contact the office to make an appointment.
Telephone consultations are available for established patients during regular business hours and should be scheduled the same way as for in-person appointments. In general, there is no charge for brief (<10minutes), uncomplicated questions by phone. Calls that take over 10 minutes will be billed at the same rate as in-person consultations. We will do our best to accommodate requests for quick calls but our schedule may not always accommodate these.
For new or prospective patients with questions about scheduling, payment or anything administrative contact our administrative staff at email@example.com or call the office at 434-290-1210.