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FAQs

DO YOU TAKE INSURANCE?

Be Vital Health Center does not participate in any insurance plans. Melanie Dorion is considered out of network in all plans. We will give you a “superbill” after each visit that can be submitted to your insurance for reimbursements. Your insurance reimbursement may be lower than the fee for the appointment, we are not involved in any way with how much your insurance reimburses. It is your responsibility to check with your insurer to determine if they provide out of network benefits. Please contact your insurance company directly for any questions about insurance benefits and reimbursements.

Patients are responsible for payment in full at the time of service. It is the responsibility of the patient to ensure coverage of any testing ordered. This includes blood work.

DO YOU PARTICIPATE IN MEDICARE OR MEDICAID?

Be Vital Health Center does not participate in Medicare or Medicaid. You will need to sign a form that states that you understand that our providers have opted out of Medicare and Medicaid.

WHAT PAYMENTS DO YOU ACCEPT?
  • Visa
  • Master Card
  • American Express
  • Discover
  • Check
DO YOU REQUIRE A DEPOSIT TO SCHEDULE AN APPOINTMENT AS A NEW PATIENT?

Yes, a nonrefundable $150 deposit is required when scheduling an initial (new patient) appointment. The deposit is put toward the initial cost at your first appointment. If you cancel or do not show up for your appointment, the deposit will NOT be refunded.

WHAT IS YOUR MISSED APPOINTMENT AND CANCELLATION POLICY?
You must cancel your appointment within 1 business day before a follow-up and 2 business days before new patient appointments. If you cancel your appointment on the same day, or do not show for your appointment, you will be required to pay in full for the appointment when you reschedule it. You will not be able to refill prescriptions or schedule further appointments until appropriate fees have been paid in full.
WILL YOU CONTACT ME TO CONFIRM MY APPOINTMENT?

Our scheduling system will send appointment reminders via email and text (if you have a cell phone) to the email address and cell phone we have on file. Please note that you are still responsible for keeping your appointment if you do not receive a reminder.

HOW WILL I RECEIVE MY TEST RESULTS?

Test results will be posted and available on your online portal. To request your sign up contact the office at 434-964-6270 or admin@bevitalhealth.com

Please allow up to 2 weeks for us to receive, review and return results. We will post results to your portal. Please note it may take 3 – 8 weeks for us to receive certain results from functional and specialty lab companies.  Nutreval, Dutch and GI Effects are usually closer to 3 weeks, while DNA Connexions and Parasitology Center may take up to 8 weeks. If results are not available by these times, text or call us at 434-964-6270, or submit an online contact form, to let us know.

Test results will be reviewed at your next scheduled appointment. We will contact you about any urgent results. Results that are non-urgent will not be reviewed on the phone unless a phone consult has been scheduled. It is your responsibility to schedule a follow-up appointment to discuss your test results.

To reduce use of resources (printing, paper, etc), results will not be mailed to you unless requested. Contact our office via our online contact form, or by text or phone, to request mailed copies of your results.

The following labs have patient portals where you can access your results directly, please contact these companies DIRECTLY or use the provided link to set-up these portals:
LabCorp
Genova Diagnostics
Great Plains Laboratory
Quest Diagnostics 

 

 

HOW DO I GET MY PRESCRIPTIONS REFILLED?

If you need a refill, please contact your pharmacy directly.  All medication refill requests must go through your pharmacy’s electronic refill system.

The only exception is if you are refilling a prescription for a controlled substance with Dr. Fox, or if your pharmacy doesn’t have an electronic refill system in place.

For medications managed by Melanie Dorion please request refills 14 days before you are out of your medication. Contact your pharmacy and ask that they fax a refill request to the office, our fax number is 434-234-9843. Please provide this fax # and do not assume the pharmacy has the correct contact information as our fax number has changed in 2019.

 

HOW DO I CONTACT THE OFFICE?

Please call 911 for medical emergencies.

Whether you’re an enrolled patient, or you’re interested in connecting for the first time, go to our contact page here for more information about how to get in touch!

 

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