FAQs

DO YOU TAKE INSURANCE?

Be Vital Health Center does not participate in any insurance plans. Melanie Dorion is considered out of network in all plans.

Members are responsible for payment directly.

DO YOU PARTICIPATE IN MEDICARE OR MEDICAID?

Be Vital Health Center does not participate in Medicare or Medicaid.

WHAT PAYMENTS DO YOU ACCEPT?

Visa
Master Card
American Express
Discover
Check
Eve Financial Financing

HOW DO I CONTACT THE OFFICE?

Please call 911 for medical emergencies.

Whether you’re a practice member, or you’re interested in connecting with us for the first time, go to our contact page here for more information about how to get in touch!

WHAT IS YOUR MISSED APPOINTMENT AND CANCELLATION POLICY?

Please refer to the policies document we sent you in your chart for more information.

WILL YOU CONTACT ME TO CONFIRM MY APPOINTMENT?

Our scheduling system will send appointment reminders via email and text (if you have a cell phone) to the email address and cell phone we have on file. Please note that you are still responsible for keeping your appointment if you do not receive a reminder.

HOW WILL I RECEIVE MY TEST RESULTS?

Test results will be posted and available on your online portal.

Please allow up to 2 weeks for us to receive, review and return results. We will post results to your Elation Passport portal. Please note it may take 3 – 8 weeks for us to receive certain results from functional and specialty lab companies. If results are not available by these times, reach out via Spruce messaging to let us know.

Test results will be reviewed at your next scheduled appointment. We will contact you about any urgent results. Results that are non-urgent will not be reviewed on the phone unless a phone consult has been scheduled.

The following labs have patient portals where you can access your results directly, please contact these companies DIRECTLY or use the provided link to set-up these portals:

LabCorp
Genova Diagnostics
Great Plains Laboratory
Quest Diagnostics

HOW DO I GET MY PRESCRIPTIONS REFILLED?

If you need a refill, please contact your pharmacy directly. All medication refill requests must go through your pharmacy’s electronic refill system.

For medications managed by Melanie Dorion please request refills 14 days before you are out of your medication. Contact your pharmacy and ask that they send an e-refill request to us, or fax a refill request to the office. Our fax number is 434-234-9843. Please provide this fax # and do not assume the pharmacy has the correct contact information as our fax number changed in 2019.